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Global Self Services Technologies Market (ATM Machines, Kiosk Machines, Vending Machines, Geography)

Size, Share, Global Trends, Company Profiles, Demand, Insights, Analysis, Research, Report, Opportunities, Segmentation and Forecast, 2013 - 2020
Category : ICT Media  | Published Date : Jun-2015
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Self-service technologies are gradually revolutionizing the process of customer interaction to create optimum service results. The global self-service market is technology driven and involves the use of automated teller machines (ATM), self-service vending machines and interactive kiosks. Self-service technologies are technological interfaces that enable customers to purchase a product or avail a service independent of direct involvement of a sales or service executive. The prominent factors impacting the self-service technology market include, the rising adoption of self-service machines by consumer goods and service sector industries such as banking, healthcare, retail, and food & beverage. The demand from these industries is primarily driven by the need to provide more fulfilling and convenient services to the customers, at the same time optimizing the cost of such services. These automated machines provide a more cost effective solution by reducing the manual task, which eventually minimizes the human errors, and provide a faster and seamless performance. Additionally, the ongoing technological advancements such as wireless communication, remote management would also facilitate the market growth. 

Vending machine segment accounted for around 58% of the global self-service technology market, generating the maximum revenue in 2014. ATM was the second highest revenue generating technology in 2014, anticipated to witness a decent growth of 8.29% during the forecast period. Kiosk machines, which presently account for the smallest share, is forecasted to be the fastest growing segment during the analysis period. 

North America is the biggest market for self–service technology, followed Europe and APAC, each of the regions, having comparable market shares. Stringent government regulations regarding health & safety, and tracking of users, are limiting the growth of the market in some regions. For instance, U.S. Department of Agriculture (USDA) released new Smart snacks in school nutrition standards, which are aimed to ensure that school vending machines offer only healthy choices. However, the rising adoption by the consumer goods and retail industry, particularly in the emerging economies such as India would fuel the market growth further.

Technological agreements and collaborations are the key strategies adopted by the market players to enhance their market share. The major key players in this market are Azkoyen S.A, Crane Merchandising Systems, Fuji Electric Retail Systems Co. Ltd, Glory Ltd., NCR Corporation, and Kiosk Information Systems, Inc.

The self-service technology market is segmented into three product segments i.e. vending machines, ATM machines and self-service kiosks. Vending machines are further segmented into beverage vending machines, candy vending machines, snacks vending machines, gumball vending machines, cigarette vending machines and specialized vending machines. ATMs are subdivided into conventional, white label, brown label, smart and cash dispenser type. The different types of kiosks are photo, DVD, ticketing, HR & employment kiosk, patient self-service kiosk, information providing kiosk, banking & financial kiosks and other kiosk like restaurant kiosk, tele kiosk and building directory kiosks.
The market is further segmented on the basis of geographic regions across, North America, Europe, APAC and LAMEA. 

KEY BENEFITS

  • Current and future trends adopted by the key market players are highlighted to determine the overall competitiveness of the market 

  • Porters Five Forces analysis and a SWOT analysis of the key market players are provided to illustrate the business strategies adopted by buyers and suppliers

  • The technology-effective drivers and opportunities are highlighted to describe the top factors responsible for  market growth

  • Various operating segments of the self-service technologies market are prudently analyzed to measure the potential of  emerging markets

  • A quantitative analysis of the market through 2014-2020 is provided to highlight the market potential

KEY MARKET SEGMENTS:

The market is segmented on the basis of type and geography.

  • Global Self-Service Technology Market - By Type of Machines

    • ATM

      • Conventional ATM

      • White Label ATM

      • Brown Label ATM

      • Smart ATM

      • Cash Dispenser

    • Kiosks

      • Photo Kiosk

      • DVD Kiosk

      • Ticketing Kiosk

      • HR and Employment Kiosk

      • Patient self-service Kiosk

      • Information providing Kiosk

      • Banking and Financial Kiosk

      • Others (Restaurants, Tele kiosk and Building Directory)

    • Vending Machines

      • Beverage Vending Machine

      • Candy Vending Machine

      • Snack Vending Machine

      • Gumball Vending Machine

      • Cigarette Vending Machine

      • Specialized Vending Machine

  • Global Self-Service Technology Market - By Geography

    • North America

    • Europe

    • APAC

    • LAMEA

TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION

1.1 Report Description
1.2 Reasons for Doing the Study
1.3 Key Benefits
1.4 Key Market Segments
1.5 Key Audiences
1.6 Research Methodology

1.6.1 Secondary Research
1.6.2 Primary Research
1.6.3 Analyst Tools and Models

CHAPTER 2 EXECUTIVE SUMMARY

2.1 CXO Perspective
2.2 Market Beyond: What to Expect by 2025 ($Million)

2.2.1 Moderate Growth Scenario
2.2.2 Rapid Growth Scenario
2.2.3 Diminishing Growth Scenario

CHAPTER 3 MARKET OVERVIEW

3.1 Market Definition and Scope
3.2 Key Findings

3.2.1 Top Impacting Factors
3.2.2 Top Investment Pockets
3.2.3 Top Winning Strategies

3.3 Porter's Five Force Analysis

3.3.1 Equal Number of Component Providers and Manufacturers in the Market Lead to Moderate Bargaining Power of Suppliers
3.3.2 Need for Technologically Advanced Products, High Switching Cost and High Product Differentiation Minimizes the Bargaining Power of Buyers
3.3.3 Stringent Regulations and High Cost Requirement Restricts the Entry of New Firms in the Market
3.3.4 Easy Transactions and Better Security Leads to Less Threat from Substitutes in the Market
3.3.5 High Set up Cost and Bulk Production Intensifies the Rivalry Amongst the Existing Players

3.4 Value Chain Analysis

3.4.1 Component Manufacturers
3.4.2 Hardware Providers
3.4.3 System Integrators and Network Providers
3.4.4 Operators
3.4.5 Deployment

3.5 Case Studies
3.6 Market Share Analysis, 2014
3.7 Market Dynamics

3.7.1 Drivers
3.7.2 Restraints
3.7.3 Opportunities

CHAPTER 4 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES

4.1 Introduction

4.1.1 Market Size and Forecast

4.2 Automated Teller Machine (ATM)

4.2.1 Market Size and Forecast
4.2.2 Conventional ATM

4.2.2.1 Key Market Trends
4.2.2.2 Key Growth Factors and Opportunities
4.2.2.3 Market Size and Forecast

4.2.3 White Label ATM

4.2.3.1 Key Market Trends
4.2.3.2 Key Growth Factors and Opportunities
4.2.3.3 Market Size and Forecast

4.2.4 Brown Label ATM

4.2.4.1 Key Market Trends
4.2.4.2 Key Growth Factors and Opportunities
4.2.4.3 Market size and Forecast

4.2.5 Smart ATM

4.2.5.1 Key Market Trends
4.2.5.2 Key Growth Factors and Opportunities
4.2.5.3 Market Size and Forecast

4.2.6 Cash Dispenser

4.2.6.1 Key Market Trends
4.2.6.2 Key Growth Factors and Opportunities
4.2.6.3 Market Size and Forecast

4.3 Self-Service Kiosk

4.3.1 Market Size and Forecast
4.3.2 Photo Kiosk

4.3.2.1 Key Market Trends
4.3.2.2 Key Growth Factors and Opportunities
4.3.2.3 Market Size and Forecast

4.3.3 Ticketing Kiosk

4.3.3.1 Key Market Trends
4.3.3.2 Key Growth Factors and Opportunities
4.3.3.3 Market Size and Forecast

4.3.4 DVD Kiosk

4.3.4.1 Key Market Trends
4.3.4.2 Key Growth Factors and Opportunities
4.3.4.3 Market Size and Forecast

4.3.5 HR and Employment Kiosk

4.3.5.1 Key Market Trends
4.3.5.2 Key Growth Factors and Opportunities
4.3.5.3 Market Size and Forecast

4.3.6 Patient Self-Service Kiosk

4.3.6.1 Key Market Trends
4.3.6.2 Key Growth Factors and Opportunities
4.3.6.3 Market Size and Forecast

4.3.7 Information Providing Kiosk

4.3.7.1 Key Market Trends
4.3.7.2 Key Growth Factors and Opportunities
4.3.7.3 Market Size and Forecast

4.3.8 Banking and Financial Kiosk

4.3.8.1 Key Market Trends
4.3.8.2 Key Growth Factors and Opportunities
4.3.8.3 Market Size and Forecast

4.3.9 Others

4.3.9.1 Key Market Trends
4.3.9.2 Key Growth Factors and Opportunities
4.3.9.3 Market Size and Forecast

4.4 Vending Machines

4.4.1 Market Size and Forecast
4.4.2 Beverage Vending Machine

4.4.2.1 Key Market Trends
4.4.2.2 Key Growth Factors and Opportunities
4.4.2.3 Market Size and Forecast

4.4.3 Candy Vending Machine

4.4.3.1 Key Market Trends
4.4.3.2 Key Growth Factors and Opportunities
4.4.3.3 Market Size and Forecast

4.4.4 Snack Vending Machine

4.4.4.1 Key Market Trends
4.4.4.2 Key Growth Factors and Opportunities
4.4.4.3 Market Size and Forecast

4.4.5 Gumball Vending Machine

4.4.5.1 Key Market Trends
4.4.5.2 Key Growth Factors and Opportunities
4.4.5.3 Market Size and Forecast

4.4.6 Cigarette Vending Machine

4.4.6.1 Key Market Trends
4.4.6.2 Key Growth Factors and Opportunities
4.4.6.3 Market Size and Forecast

4.4.7 Specialized Vending Machine

4.4.7.1 Key Market Trends
4.4.7.2 Key Growth Factors and Opportunities
4.4.7.3 Market Size and Forecast

CHAPTER 5 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET BY GEOGRAPHY

5.1 Introduction

5.1.1 Market Size and Forecast

5.2 North America

5.2.1 Key Market Trends
5.2.2 Key Growth Factors and Opportunities
5.2.3 Market Size and Forecast

5.3 Europe

5.3.1 Key Market Trends
5.3.2 Key Growth Factors and Opportunities
5.3.3 Market Size and Forecast

5.4 Asia Pacific

5.4.1 Key Market Trends
5.4.2 Key Growth Factors and Opportunities
5.4.3 Market Size and Forecast

5.5 LAMEA

5.5.1 Key Market Trends
5.5.2 Key Growth Factors and Opportunities
5.5.3 Market Size and Forecast

CHAPTER 6 COMPANY PROFILES

6.1 KIOSK Information Systems Inc.

6.1.1 Company Overview
6.1.2 Company Snapshot
6.1.3 Business Performance
6.1.4 Strategic Moves and Developments
6.1.5 SWOT Analysis of KIOSK Information Systems, Inc.

6.2 NCR Corporation

6.2.1 Company Overview
6.2.2 Company Snapshot
6.2.3 Business Performance
6.2.4 Strategic Moves and Developments
6.2.5 SWOT Analysis of NCR Corp.

6.3 HESS Cash Systems GmbH & Co

6.3.1 Company Overview
6.3.2 Company Snapshot
6.3.3 Business Performance
6.3.4 Strategic Moves and Development
6.3.5 SWOT Analysis of HESS Cash Systems GmbH & Co.

6.4 Fujitsu

6.4.1 Company Overview
6.4.2 Company Snapshot
6.4.3 Business Performance
6.4.4 Strategic Moves and Development
6.4.5 SWOT Analysis of Fujitsu

6.5 Glory Ltd.

6.5.1 Company Overview
6.5.2 Company Snapshot
6.5.3 Business Performance
6.5.4 Strategic Moves and Developments
6.5.5 SWOT Analysis of Glory Ltd.

6.6 Azkoyen Group

6.6.1 Company Overview
6.6.2 Company Snapshot
6.6.3 Business Performance
6.6.4 Strategic Moves and Developments
6.6.5 SWOT Analysis of Azkoyen Group

6.7 Crane Co. (USA)

6.7.1 Company Overview
6.7.2 Company Snapshot
6.7.3 Business Performance
6.7.4 Strategic Moves and Developments
6.7.5 SWOT Analysis of Crane Co. (USA)

6.8 Maas International Europe B.V. (Netherlands)

6.8.1 Company Overview
6.8.2 Company Snapshot
6.8.3 Business Performance
6.8.4 Strategic Moves and Developments
6.8.5 SWOT Analysis of Mass International Europe B.V.

6.9 Vend-Rite

6.9.1 Company Overview
6.9.2 Company Snapshot
6.9.3 Business Performance
6.9.4 Strategic Moves and Developments
6.9.5 SWOT Analysis of Vend-Rite

6.10 International Business Machine (IBM) Corporation

6.10.1 Company Overview
6.10.2 Company Snapshot
6.10.3 Business Performance
6.10.4 Strategic Moves and Developments
6.10.5 SWOT Analysis of IBM Corporation

LIST OF FIGURES

FIG. 1 TOP IMPACTING FACTORS, MODERATE CASE SCENARIO (2020-2025)
FIG. 2 TOP IMPACTING FACTORS, RAPID CASE SCENARIO (2020-2025)
FIG. 3 TOP IMPACTING FACTORS, DIMINISHING CASE SCENARIO (2020-2025)
FIG. 4 TOP IMPACTING FACTORS
FIG. 5 TOP INVESTMENT POCKETS
FIG. 6 PIE CHART OF TOP WINNING STRATEGIES IN THE GLOBAL SELF-SERVICE TECHNOLOGIES MARKET (2014-2020)
FIG. 7 TOP WINNING STRATEGY ANALYSIS (2014-2020)
FIG. 8 PORTERS FIVE FORCE ANALYSIS
FIG. 9 VALUE CHAIN ANALYSIS OF SELF-SERVICE TECHNOLOGIES MARKET
FIG. 10 MARKET SHARE ANALYSIS OF SELF-SERVICE TECHNOLOGY PROVIDERS
FIG. 11 HR AND EMPLOYMENT KIOSK FUNCTIONS
FIG. 12 VENDING MACHINE FUNCTIONALITY
FIG. 13 BEVERAGE VENDING MACHINE PROCESS
FIG. 14 SNACK AND INTELLIGENT VENDING MACHINE FEATURES
FIG. 15 NORTH AMERICA VENDING MACHINE PRODUCTS
FIG. 16 ELECTRICITY USAGE FOR VENDING MACHINES
FIG. 17 SWOT ANALYSIS OF KIOSK INFORMATION SYSTEM, INC.
FIG. 18 REVENUE OF NCR CORP. (2011-2014, $MILLION)
FIG. 19 REVENUE OF NCR CORP. BY PRODUCTS AND SERVICES (2014)
FIG. 20 REVENUE OF NCR CORP. BY GEOGRAPHY (2014)
FIG. 21 SWOT ANALYSIS OF NCR CORPORATION
FIG. 22 REVENUE OF HESS CASH SYSTEMS GMBH & CO. (2012-2013, $MILLION)
FIG. 23 SWOT ANALYSIS OF HESS CASH SYSTEMS GMBH & CO.
FIG. 24 REVENUE OF FUJITSU REVENUE (2011-2013, $MILLION)
FIG. 25 REVENUE OF FUJITSU BY PRODUCTS AND SERVICES (2013)
FIG. 26 REVENUE OF FUJITSU BY GEOGRAPHY (2013)
FIG. 27 SWOT ANALYSIS OF FUJITSU
FIG. 28 REVENUE OF GLORY LTD. (2012-2014, $MILLION)
FIG. 29 REVENUE OF GLORY LTD BY GEOGRAPHY (2014)
FIG. 30 SWOT ANALYSIS OF GLORY LTD.
FIG. 31 SWOT ANALYSIS OF AZKOYEN GROUP
FIG. 32 REVENUE OF CRANE CO. (2013-2014, $MILLION)
FIG. 33 REVENUE OF CRANE CO. BY PRODUCT (2014)
FIG. 34 SWOT ANALYSIS OF CRANE CO.
FIG. 35 SWOT ANALYSIS OF MASS INTERNATIONAL EUROPE B.V.
FIG. 36 SWOT ANALYSIS OF VEND-RITE
FIG. 37 REVENUE OF IBM CORPORATION REVENUE (2011-2013, $MILLION)
FIG. 38 REVENUE OF IBM CORPORATION BY PRODUCTS AND SERVICES (2014)
FIG. 39 REVENUE OF IBM CORPORATION BY GEOGRAPHY (2014)
FIG. 40 SWOT ANALYSIS OF IBM CORPORATION

 

LIST OF TABLES

TABLE 1 GLOBAL SELF-SERVICE TECHNOLOGY MARKET BY GEOGRAPHY, 2014-2020, ($MILLION)
TABLE 2 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET MODERATE CASE SCENARIO, 2020-2025, ($MILLION)
TABLE 3 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET RAPID CASE SCENARIO, 2020-2025, ($MILLION)
TABLE 4 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET DIMINISHING CASE SCENARIO, 2020-2025, ($MILLION)
TABLE 5 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES, 2014-2020, ($MILLION)
TABLE 6 GLOBAL SELF-SERVICE TECHNOLOGIES INSTALLED VOLUME BY TYPE OF MACHINES, 2014-2020, (MILLION UNITS)
TABLE 7 GLOBAL ATM MARKET BY TYPE, 2014-2020 ($MILLION)
TABLE 8 GLOBAL ATM INSTALLED VOLUME, 2014-2020 (MILLION UNITS)
TABLE 9 GLOBAL ATM MARKET BY DEPLOYMENT SOLUTION, 2014-2020 ($MILLION)
TABLE 10 GLOBAL ATM MARKET BY MANAGED SERVICES, 2014-2020 ($MILLION)
TABLE 11 CONVENTIONAL ATM MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 12 WHITE LABEL ATM MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 13 BROWN LABEL ATM MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 14 SMART ATM MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 15 CASH DISPENSER ATM MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 16 GLOBAL KIOSK MARKET BY TYPE, 2014-2020 ($MILLION)
TABLE 17 GLOBAL KIOSK INSTALLED VOLUME, 2014-2020 (MILLION UNITS)
TABLE 18 GLOBAL KIOSK MARKET BY DEPLOYMENT SOLUTION, 2014-2020 ($MILLION)
TABLE 19 GLOBAL KIOSK MARKET BY MANAGED SERVICES, 2014-2020 ($MILLION)
TABLE 20 PHOTO KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 21 TICKETING KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 22 DVD KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 23 HR AND EMPLOYMENT KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 24 PATIENT SELF-SERVICE KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 25 INFORMATION PROVIDING KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION) TABLE 26 BIOMETRIC SYSTEM FEATURES
TABLE 27 BANKING AND FINANCIAL KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 28 OTHER KIOSK MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 29 VENDING MACHINE MARKET BY TYPE, 2014-2020 ($MILLION)
TABLE 30 GLOBAL VENDING MACHINE INSTALLED VOLUME, 2014-2020 ($MILLION)
TABLE 31 GLOBAL VENDING MACHINE MARKET BY DEPLOYMENT SOLUTION, 2014-2020 ($MILLION)
TABLE 32 GLOBAL VENDING MACHINE MARKET BY MANAGED SERVICES, 2014-2020 ($MILLION)
TABLE 33 BEVERAGE VENDING MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 34 CANDY VENDING MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 35 SNACK VENDING MACHINE MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 36 GUMBALL VENDING MACHINE MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 37 CIGARETTE VENDNG MACHINE MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 38 SPECIALIZED VENDING MACHINE MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 39 GLOBAL SELF-SERVICE TECHNOLOGIES MARKET BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 40 GLOBAL SELF-SERVICE TECHNOLOGIES INSATLLED VOLUME BY GEOGRAPHY, 2014-2020 ($MILLION)
TABLE 41 NORTH AMERICA SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES, 2014-2020 ($MILLION)
TABLE 42 EUROPE SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES, 2014-2020 ($MILLION)
TABLE 43 ASIA-PACIFIC SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES, 2014-2020 ($MILLION)
TABLE 44 LAMEA SELF-SERVICE TECHNOLOGIES MARKET BY TYPE OF MACHINES, 2014-2020 ($MILLION)
TABLE 45 SNAPSHOT OF KIOSK INFORMATION SYSTEMS
TABLE 46 SNAPSHOT OF NCR CORPORATION
TABLE 47 SNAPSHOT OF HESS CASH SYSTEMS GMBH & CO.
TABLE 48 SNAPSHOT OF FUJITSU
TABLE 49 SNAPSHOT OF GLORY LTD.
TABLE 50 SNAPSHOT OF AZKOYEN GROUP
TABLE 51 SNAPSHOT OF CRANE CO. (USA)
TABLE 52 SNAPSHOT OF MASS INTERNATIONAL EUROPE B.V.
TABLE 53 SNAPSHOT OPF VEND-RITE
TABLE 54 SNAPSHOT OF IBM CORPORATION

...
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