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ICT Priorities in the Retail Industry - Enterprise ICT investment plans

Category : ICT Media  | Published Date : Nov-2013 | Pages : 34
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Synopsis
This report presents the findings from a survey of 168 retailers regarding their Information & Communications Technology (ICT) investment priorities. The survey investigates the core technologies which retailers are investing in, including the likes of enterprise applications, security, mobility, communications & collaboration, and Cloud Computing.
Scope
Recognize retailers’ strategic objectives with regards to their ICT investments. Identify retailers’ investment priorities based on their budget allocations across core technology categories such as enterprise applications, security, mobility, communications & collaboration, and Cloud Computing, etc. Learn about the drivers that are influencing retailers’ investments in each technology category. Establish how retailers’ IT budgets are currently allocated across various segments within a technology category. Gain insight into how retailers’ plan to change their ICT budget allocations across various segments within a technology category.
Summary
Why was the report written? In order to provide deeper insights into retailers’ ICT investment priorities and strategic objectives. What is the current market landscape and what is changing? According to Kable’s survey, advanced technologies such as green IT & virtualization, communications & collaboration, and business intelligence are witnessing a significant uptake. What are the key drivers behind recent market changes? Retailers’ need to improve their customer experience and storefront operations, reduce their operational costs and carbon footprints, and adhere to global carbon emission standards is driving the demand for advanced technologies such as green IT & virtualization, communications & collaboration, and business intelligence. What makes this report unique and essential to read? Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT investment priorities. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.
Reasons To Buy
In line with their strategic objectives of improving security & privacy, retailers are placing a high degree of importance on security, with 96% of respondents currently operating with such solutions in place. In order to deal with continuously changing customer preferences, increasing competition, and rising churn rate, retailers are continuously looking to adopt various business intelligence (BI) tools such as data warehousing/marts and analytics. The soaring demand for storing, managing, and retrieving the ever increasing volumes of business and customer data is driving the demand for various enterprise content management (ECM) solutions such as document management and records management amongst retailers Retailers are placing a lot of emphasis on implementing a range of IT systems management solutions in order to reduce the complexity of their ICT infrastructure and achieve standardisation. Retailers are looking to deploy various virtualization technologies such as server, storage, network, and desktop virtualization in order to reduce their infrastructure costs relating to servers, data centres, hard disk drives, computing devices & peripherals, and networking equipment.
Table of Contents1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 Strategic objectives
1.5 Core technology investment priorities
2 Detailed ICT investment priorities
2.1 Introduction
2.2 Enterprise applications
2.3 Business intelligence
2.4 Security
2.5 Content management
2.6 Mobility
2.7 IT systems management
2.8 Communications & collaboration
2.9 Green IT & virtualization
2.1 Cloud computing solutions
3 Summary
3.1 Retailers are keen to invest in various advanced technologies in order to improve their productivity and customer experience
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authorsList Of TablesTable 1: Retail – enterprise ICT survey geographic breakdown
Table 2: Retail – enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among retailers
Table 4: Current strategic objectives of retailers
Table 5: Current and future investment priorities of retailers across core technologies
Table 6: Enterprise applications – retailers’ current and future investment priorities
Table 7: Business intelligence – retailers’ current and future investment priorities
Table 8: Security – retailers’ current and future investment priorities
Table 9: Content management – retailers’ current and future investment priorities
Table 10: Mobility – retailers’ current and future investment priorities
Table 11: IT systems management – retailers’ current and future investment priorities
Table 12: Communications & collaboration – retailers’ current and future investment priorities
Table 13: Green IT & virtualization – retailers’ current and future investment priorities
Table 14: Cloud computing solutions – retailers’ current and future investment prioritiesList Of FiguresFigure 1: Retail – enterprise ICT survey geographic breakdown
Figure 2: Retail – enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among retailers
Figure 4: Current strategic objectives of retailers
Figure 5: Current and future investment priorities of retailers across core technologies
Figure 6: Enterprise applications – retailers’ current and future investment priorities
Figure 7: Business intelligence – retailers’ current and future investment priorities
Figure 8: Security – retailers’ current and future investment priorities
Figure 9: Content management – retailers’ current and future investment priorities
Figure 10: Mobility – retailers’ current and future investment priorities
Figure 11: IT systems management – retailers’ current and future investment priorities
Figure 12: Communications & collaboration – retailers’ current and future investment priorities
Figure 13: Green IT & virtualization – retailers’ current and future investment priorities
Figure 14: Cloud computing solutions – retailers’ current and future investment priorities
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Publisher Name : Kable Market Research

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