Top

Global ITSM Market 2014-2018

Category : ICT Media  | Published Date : Oct-2014 | Pages : 92
enquire GET DISCOUNT
About IT Service Management
IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.  
TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.
Covered in this Report
The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.
TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography. 
Key Regions
• Americas
• APAC
• EMEA        
Key Vendors
• BMC Software 
• CA Technologies 
• HP 
• IBM 
• Microsoft 
Other Prominent Vendors
 
• Absolute Software 
• Axios Systems 
• Cherwell Software 
• Citrix Systems 
• Compuware 
• EasyVista 
• EMC 
• Epicor Software 
• FrontRange Solutions 
• Fujitsu 
• helpLine 
• Hitachi 
• Hornbill 
• LANDESK Software  
• NetScoutSystems
• Oracle
• Samanage
• Serena Software 
• ServiceNow
• Sunrise Software 
• SunView Software 
• Symantec
• SysAid Technologies 
• TOPdesk
• Vivantio
• Vmware
• Zendesk
• Zoho  
Market Driver
• Demand to Automate Routine Processes
• For a full, detailed list, view our report
Market Challenge
• Lack of Transparency in SLAs
• For a full, detailed list, view our report
Market Trend
• Increasing Popularity of ITSM among SMEs
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Application
07.1 Global ITSM Market by Application
07.2 Global ITSM Market by Configuration Management
07.2.1 Market Size and Forecast
07.3 Global ITSM Market by Availability and Performance Management
07.3.1 Market Size and Forecast
07.4 Global ITSM Market by Network Management
07.4.1 Market Size and Forecast
07.5 Global ITSM Market by Application Performance Management
07.5.1 Market Size and Forecast
07.6 Global ITSM Market by DBMS
07.6.1 Market Size and Forecast
07.7 Global ITSM Market by Job Scheduling
07.7.1 Market Size and Forecast
07.8 Global ITSM Market by IT Service Desk
07.8.1 Market Size and Forecast
07.9 Global ITSM Market by IT Asset Management
07.9.1 Market Size and Forecast
08. Market Segmentation by End-users
08.1 Global ITSM Market by End-users
09. Geographical Segmentation
09.1 Global ITSM Market by Geographical Segmentation
10. Key Leading Countries
10.1 USA
10.2 Germany
10.3 Japan
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Trends and their Impact
18. Vendor Landscape
18.1 Competitive Scenario
18.1.1 Key News
18.1.2 Mergers and Acquisitions
18.2 Market Share Analysis 2013
18.3 Other Prominent Vendors
18.3.1 Cherwell Software
18.3.2 EMC Infra
18.3.3 Epicor
18.3.4 FrontRange
18.3.5 ServiceNow
18.3.6 SunView
18.3.7 SysAid Technologies Ltd.
18.3.8 Vivantio
19. Key Vendor Analysis
19.1 International Business Machines Corp.
19.1.1 Key Facts
19.1.2 Business Description
19.1.3 Business Segmentation
19.1.4 Revenue Segmentation by Business Segments
19.1.5 Revenue Segmentation by Business Operation
19.1.6 Revenue Comparison of Business Segments 2012 and 2013
19.1.7 Revenue Segmentation by Geography
19.1.8 Business Strategy
19.1.9 Key Developments
19.1.10 SWOT Analysis
19.2 CA Technologies
19.2.1 Key Facts
19.2.2 Business Overview
19.2.3 Business Segmentation by Revenue 2013
19.2.4 Business Segmentation by Revenue 2012 and 2013
19.2.5 Geographical Segmentation by Revenue 2013
19.2.6 Business Strategy
19.2.7 Recent Developments
19.2.8 SWOT Analysis
19.3 BMC
19.3.1 SWOT Analysis
19.4 Microsoft
19.4.1 Key Facts
19.4.2 Business Overview
19.4.3 Business Segmentation by Revenue 2013
19.4.4 Business Segmentation by Revenue 2012 and 2013
19.4.5 Geographical Segmentation by Revenue 2013
19.4.6 Business Strategy
19.4.7 Recent Developments
19.4.8 SWOT Analysis
19.5 Hewlett-Packard
19.5.1 Key Facts
19.5.2 Business Overview
19.5.3 Business Segmentation by Revenue 2013
19.5.4 Business Segmentation by Revenue 2012 and 2013
19.5.5 Geographical Segmentation by Revenue 2013
19.5.6 Business Strategy
19.5.7 Recent Developments
19.5.8 SWOT Analysis
20. Other Reports in this Series

List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global ITSM Market Overview
Exhibit 3: Global ITSM Market, 2013-2018 (US$ billion)
Exhibit 4: Global ITSM Market Segmentation by Application, 2013
Exhibit 5: Global ITSM Market Segmentation by Application, 2013 and 2018
Exhibit 6: Global Configuration Management Market 2013-2018 (US$ billion)
Exhibit 7: Global Availability and Performance Management Market 2013-2018 (US$ billion)
Exhibit 8: Global Network Management Market 2013-2018 (US$ billion)
Exhibit 9: Global Application Performance Management Market 2013-2018 (US$ billion)
Exhibit 10: Global DBMS Market 2013-2018 (US$ billion)
Exhibit 11: Global Job Scheduling Market 2013-2018 (US$ billion)
Exhibit 12: Global IT Service Desk Market 2013-2018 (US$ billion)
Exhibit 13: Global IT Asset Management Market 2013-2018 (US$ billion)
Exhibit 14: Global ITSM Market Segmentation by End-users, 2013
Exhibit 15: Global ITSM Market Segmentation by Geography 2013
Exhibit 16: Global ITSM Market Segmentation by Vendors, 2013
Exhibit 17: Business Segmentation of IBM Corp.
Exhibit 18: Revenue Segmentation of IBM Corp. 2013
Exhibit 19: Revenue Segmentation of IBM Corp. 2013
Exhibit 20: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 21: Revenue Segmentation of IBM Corp. by Geography 2013
Exhibit 22: CA Technologies: Business Segmentation by Revenue 2013
Exhibit 23: CA Technologies: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 24: CA Technologies: Geographical Segmentation by Revenue 2013
Exhibit 25: Microsoft: Business Segmentation by Revenue 2013
Exhibit 26: Microsoft: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 27: Microsoft: Geographical Segmentation by Revenue 2013
Exhibit 28: Hewlett-Packard: Business Segmentation by Revenue 2013
Exhibit 29: Hewlett-Packard: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 30: Hewlett-Packard: Geographical Segmentation by Revenue 2013

...
Publisher Name : Technavio

SIMILAR MARKET STUDIES

Please Select Format
Single User: US $ 2500
Global User: US $ 10000

NEED MORE INFORMATION
Contact us
Call us +1-971-202-1575
--- or ---
help@bigmarketresearch.com
WHY BIG MARKET RESEARCH
With high quality and penned to perfection, Big Market Research is an exclusive online market to get best market research reports for your business needs and strategies. We recommend you to stop browsing as soon as you discover our website. This is because we firmly believe that once you reach here; all your business concerns will be addressed.

We have a huge collection of market research report from numerous filed which will provide you with all the necessary solution. We make sure that reports that we sell are true in context, have a quality that is unrivaled, fully integrated with equal spread of opinion. They will give you proper insights into different opportunities one may locate for their start-up pr expansion.

Let your qualms and concern be sidelined through our high end syndicated as well as customized reports.
Top