TechNavio's analysts forecast the Global Customer Relationship Management (CRM) Software market to grow at a CAGR of 9.09 percent over the period 20122016. One of the key factors contributing to this market growth is the increased demand of CRM software from SMEs. The market has also been witnessing increased adoption across on-demand CRM Software Sub-segments. However, increased integration of new tools and workflow into existing CRM Software could pose a challenge to the growth of this market.
TechNavio's report, the Global CRM Software Market 20122016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and the APAC regions; it also covers the Global CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this market space include Oracle Corp., SAP AG, Salesforce.com Inc., and Microsoft Corp.
The other vendors mentioned in the report are Adobe Systems Inc., Amdocs Ltd., Aplicor LLC, Cegedim SA., CDC Software Corp., IBM Corp., Infor Global Solutions, LongJump CRM, NetSuite Inc., Sage Software Inc., SAS Institute Inc., SugarCRM Inc., and ZohoCRM Inc.
Key questions answered in this report:
What will the market size be in 2016 and at what will be the growth rate?
What are key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by key vendors?
What are the strengths and weaknesses of each of these key vendors?
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01. Executive Summary
02. List of Abbreviations
04. Market Research Methodology
Market Research Process
05. Scope of the Report
06. Market Landscape
06.1 CRM Software Modules
06.2 Global CRM Software Market Size and Forecast
06.3 Market by Deployment Model 2012
06.4 Global On-Premise CRM Software Market
06.5 Global On-Demand CRM Software Market
06.6 Five Forces Analysis
07. Category Segmentation
07.1 Global CRM Software by Category Segmentation 2012
07.2 Global CRM Software by Category Segmentation 2012â2016
08. EndâUser Segmentation
09. Geographical Segmentation
10. Key Leading Countries
11. Vendor Landscape
12. Buying Criteria
13. Market Growth Drivers
14. Drivers and their Impact
15. Market Challenges
16. Impact of Drivers and Challenges
17. Market Trends
18. Key Vendor Analysis
18.1 Oracle Corp.
18.2 SAP AG
18.3 Salesforce.com Inc.
18.4 Microsoft Corp.
19. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: CRM Software Modules
Exhibit 3: Global CRM Software Market 2012-2016 (US$ billion)
Exhibit 4: Global CRM Software Market by Deployment Model 2012
Exhibit 5: Global CRM Software Market by Deployment Model 2012-2016
Exhibit 6: Global On-Premise CRM Software Market 2012-2016 (US$ billion)
Exhibit 7: Global On-Demand CRM Software Market 2012-2016 (US$ billion)
Exhibit 8: Global CRM Software by Category Segmentation 2012
Exhibit 9: Global CRM Software by Category Segmentation 2012-2016 (US$ billion)
Exhibit 10: Global CRM Software by Category Segmentation 2012â2016 (percentage)
Exhibit 11: Global CRM Software Market by EndâUser Segmentation 2012
Exhibit 12: Global CRM Software Market by Geographical Segmentation 2012
Exhibit 13: Global CRM Software Market by Geographical Segmentation 2012-2016 (US$ billion)
Exhibit 14: Global CRM Software Market by Geographical Segmentation 2012-2016 (percentage)
Exhibit 15: Global CRM Software Market by Vendor Segmentation 2012
Exhibit 16: Business Segmentation of Oracle Corp.
Exhibit 17: Business Segmentation of SAP AG
Exhibit 18: Business Segmentation of Salesforce.com Inc.
Exhibit 19: Business Segmentation of Microsoft Corp.