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Global Contact Center Market 2014-2018

Category : ICT Media  | Published Date : Oct-2014 | Pages : 69
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About Contact Center 
A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
TechNavio's analysts forecast the Global Contact Center market will grow at a CAGR of 8.81 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global Contact Center market for the period 2014-2018. The Global Contact Center market is categorized by two main segments: Hosted and On-premises. The report covers the Americas, the EMEA and APAC regions; it also covers Global Contact Center market landscape and its growth prospects in the coming years. 
TechNavio's report, the Global Contact Center Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also includes a detailed discussion of the key vendors operating in this market and their market shares.
Key Regions
• Americas 
• EMEA        
• APAC
Key Vendors
• Avaya 
• Alcatel-Lucent 
• Cisco Systems 
• Huawei Technologies 
Other Prominent Vendors
 
• Aastra 
• Altitude
• Aspect
• Fujitsu 
• Genesys
• HP 
• Interactive Intelligence
• NEC 
• Noble Systems
• Oracle 
• ShoreTel
• Siemens Enterprise Communications
• Toshiba 
• Vertical Networks
Key Market Driver
• Growing Role of Advanced Communication Technologies 
• For a full, detailed list, view our report
Key Market Challenge
• Attrition
• For a full, detailed list, view our report
Key Market Trend
• Growing Popularity of Social Media
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Service Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
07. Five Forces Analysis
08. Market Segmentation by Technology
09. Global Contact Center market by Deployment
09.1 Global On-premise Contact center market
09.1.1 Market Size and Forecast
09.2 Global Hosted Contact center market
09.2.1 Market Size and Forecast
10. Geographical Segmentation
11. Trend of Technologies used in Contact Centres
12. Geographical Segmentation
13. Buying Criteria
14. Market Growth Drivers
15. Drivers and their Impact
16. Market Challenges
17. Impact of Drivers and Challenges
18. Market Trends
19. Trends and their Impact
20. Vendor Landscape
20.1 Competitive Scenario
20.2 Market Share Analysis 2013
20.3 Other Prominent Vendors
21. Key Vendor Analysis
21.1 Avaya
21.1.1 Key facts
21.1.2 Business Description
21.1.3 Business Segmentation
22. Key Vendor Analysis
22.1 Cisco Systems
22.1.1 Key Facts
22.1.2 Business Overview
22.1.3 Business Segmentation by Revenue 2013
22.1.4 Business Segmentation by Revenue 2011-2013
22.1.5 Geographical Segmentation by Revenue 2013
22.1.6 Business Strategy
22.1.7 Recent Developments
22.1.8 SWOT Analysis
22.1.9 Strengths
22.1.10 Weaknesses
22.1.11 Opportunities
22.1.12 Threats
22.2 Huawei Technologies Ltd.
22.2.1 Key Facts
22.2.2 Business Overview
22.2.3 Business Segmentation by Revenue 2013
22.2.4 Business Segmentation by Revenue 2012 and 2013
22.2.5 Sales by Geography 2013
22.2.6 Business Strategy
22.2.7 Recent Developments
22.2.8 SWOT Analysis
22.2.9 Strengths
22.2.10 Weaknesses
22.2.11 Opportunities
22.2.12 Threats
22.3 Alcatel-Lucent
22.3.1 Key Facts
22.3.2 Business Description
23. Other Reports in this Series

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List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global Contact Centre market
Exhibit 3: Global Contact Center market 2013-2018 (US$ billion)
Exhibit 4: Global Contact Center market by technology, 2013
Exhibit 5: Global Contact Center market by deployment 2013
Exhibit 6: Global On-premise Contact center market 2014-2018 (US$ billion)
Exhibit 7: Global Hosted Contact center market 2014-2018 (US$ billion)
Exhibit 8: Global contact Center market by Geographical Segmentation 2013
Exhibit 9: Global BPO segment in manufacturing market by Geographical Segmentation 2014-2018
Exhibit 10: Business Segmentation of Avaya
Exhibit 11: Cisco Systems: Business Segmentation by Revenue 2013
Exhibit 12: Cisco Systems: Business Segmentation by Revenue 2011-2013 (US$ billion)
Exhibit 13: Cisco Systems: Geographical Segmentation by Revenue 2013
Exhibit 14: Huawei Technologies Ltd: Business Segmentation by Revenue 2013
Exhibit 15: Huawei Technologies Ltd: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 16: Huawei Technologies Ltd: Sales by Geography 2013

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Publisher Name : Technavio

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