Global Cloud Based Contact Center Sales Market Report 2016

Global Cloud Based Contact Center Sales Market Report 2016

1 Cloud Based Contact Center Overview

1.1 Product Overview and Scope of Cloud Based Contact Center

1.2 Classification of Cloud Based Contact Center

1.2.1 Professional Services

1.2.2 System Integrator

1.2.3 Managed Services

1.3 Application of Cloud Based Contact Center

1.3.1 Call Routing and Queuing

1.3.2 Data Integration and Recording

1.3.3 Chat Quality Monitoring

1.3.4 Real-Time Decision Making

1.3.5 Workforce Optimization

1.4 Cloud Based Contact Center Market by Regions

1.4.1 USA Status and Prospect (2011-2021)

1.4.2 China Status and Prospect (2011-2021)

1.4.3 Europe Status and Prospect (2011-2021)

1.4.4 Japan Status and Prospect (2011-2021)

1.4.5 India Status and Prospect (2011-2021)

1.4.6 Southeast Asia Status and Prospect (2011-2021)

1.5 Global Market Size (Value and Volume) of Cloud Based Contact Center (2011-2021)

1.5.1 Global Cloud Based Contact Center Sales and Growth Rate (2011-2021)

1.5.2 Global Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

2 Global Cloud Based Contact Center Competition by Manufacturers, Type and Application

2.1 Global Cloud Based Contact Center Market Competition by Manufacturers

2.1.1 Global Cloud Based Contact Center Sales and Market Share of Key Manufacturers (2011-2016)

2.1.2 Global Cloud Based Contact Center Revenue and Share by Manufacturers (2011-2016)

2.2 Global Cloud Based Contact Center (Volume and Value) by Type

2.2.1 Global Cloud Based Contact Center Sales and Market Share by Type (2011-2016)

2.2.2 Global Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

2.3 Global Cloud Based Contact Center (Volume and Value) by Regions

2.3.1 Global Cloud Based Contact Center Sales and Market Share by Regions (2011-2016)

2.3.2 Global Cloud Based Contact Center Revenue and Market Share by Regions (2011-2016)

2.4 Global Cloud Based Contact Center (Volume) by Application

3 USA Cloud Based Contact Center (Volume, Value and Sales Price)

3.1 USA Cloud Based Contact Center Sales and Value (2011-2016)

3.1.1 USA Cloud Based Contact Center Sales and Growth Rate (2011-2016)

3.1.2 USA Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

3.1.3 USA Cloud Based Contact Center Sales Price Trend (2011-2016)

3.2 USA Cloud Based Contact Center Sales and Market Share by Manufacturers

3.3 USA Cloud Based Contact Center Sales and Market Share by Type

3.4 USA Cloud Based Contact Center Sales and Market Share by Application

4 China Cloud Based Contact Center (Volume, Value and Sales Price)

4.1 China Cloud Based Contact Center Sales and Value (2011-2016)

4.1.1 China Cloud Based Contact Center Sales and Growth Rate (2011-2016)

4.1.2 China Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

4.1.3 China Cloud Based Contact Center Sales Price Trend (2011-2016)

4.2 China Cloud Based Contact Center Sales and Market Share by Manufacturers

4.3 China Cloud Based Contact Center Sales and Market Share by Type

4.4 China Cloud Based Contact Center Sales and Market Share by Application

5 Europe Cloud Based Contact Center (Volume, Value and Sales Price)

5.1 Europe Cloud Based Contact Center Sales and Value (2011-2016)

5.1.1 Europe Cloud Based Contact Center Sales and Growth Rate (2011-2016)

5.1.2 Europe Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

5.1.3 Europe Cloud Based Contact Center Sales Price Trend (2011-2016)

5.2 Europe Cloud Based Contact Center Sales and Market Share by Manufacturers

5.3 Europe Cloud Based Contact Center Sales and Market Share by Type

5.4 Europe Cloud Based Contact Center Sales and Market Share by Application

6 Japan Cloud Based Contact Center (Volume, Value and Sales Price)

6.1 Japan Cloud Based Contact Center Sales and Value (2011-2016)

6.1.1 Japan Cloud Based Contact Center Sales and Growth Rate (2011-2016)

6.1.2 Japan Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

6.1.3 Japan Cloud Based Contact Center Sales Price Trend (2011-2016)

6.2 Japan Cloud Based Contact Center Sales and Market Share by Manufacturers

6.3 Japan Cloud Based Contact Center Sales and Market Share by Type

6.4 Japan Cloud Based Contact Center Sales and Market Share by Application

7 India Cloud Based Contact Center (Volume, Value and Sales Price)

7.1 India Cloud Based Contact Center Sales and Value (2011-2016)

7.1.1 India Cloud Based Contact Center Sales and Growth Rate (2011-2016)

7.1.2 India Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

7.1.3 India Cloud Based Contact Center Sales Price Trend (2011-2016)

7.2 India Cloud Based Contact Center Sales and Market Share by Manufacturers

7.3 India Cloud Based Contact Center Sales and Market Share by Type

7.4 India Cloud Based Contact Center Sales and Market Share by Application

8 Southeast Asia Cloud Based Contact Center (Volume, Value and Sales Price)

8.1 Southeast Asia Cloud Based Contact Center Sales and Value (2011-2016)

8.1.1 Southeast Asia Cloud Based Contact Center Sales and Growth Rate (2011-2016)

8.1.2 Southeast Asia Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

8.1.3 Southeast Asia Cloud Based Contact Center Sales Price Trend (2011-2016)

8.2 Southeast Asia Cloud Based Contact Center Sales and Market Share by Manufacturers

8.3 Southeast Asia Cloud Based Contact Center Sales and Market Share by Type

8.4 Southeast Asia Cloud Based Contact Center Sales and Market Share by Application

9 Global Cloud Based Contact Center Manufacturers Analysis

9.1 Interactive Intelligence Group,Inc.

9.1.1 Company Basic Information, Manufacturing Base and Competitors

9.1.2 Cloud Based Contact Center Product Type, Application and Specification

9.1.2.1 Type I

9.1.2.2 Type II

9.1.3 Interactive Intelligence Group,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.1.4 Main Business/Business Overview

9.2 CiscoSystems,Inc.

9.2.1 Company Basic Information, Manufacturing Base and Competitors

9.2.2 121 Product Type, Application and Specification

9.2.2.1 Type I

9.2.2.2 Type II

9.2.3 CiscoSystems,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.2.4 Main Business/Business Overview

9.3 Five,Inc.

9.3.1 Company Basic Information, Manufacturing Base and Competitors

9.3.2 145 Product Type, Application and Specification

9.3.2.1 Type I

9.3.2.2 Type II

9.3.3 Five,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.3.4 Main Business/Business Overview

9.4 Genesys Telecommunications Laboratories,Inc.

9.4.1 Company Basic Information, Manufacturing Base and Competitors

9.4.2 Oct Product Type, Application and Specification

9.4.2.1 Type I

9.4.2.2 Type II

9.4.3 Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.4.4 Main Business/Business Overview

9.5 Oracle Corporation

9.5.1 Company Basic Information, Manufacturing Base and Competitors

9.5.2 Product Type, Application and Specification

9.5.2.1 Type I

9.5.2.2 Type II

9.5.3 Oracle Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.5.4 Main Business/Business Overview

9.6 x,Inc.

9.6.1 Company Basic Information, Manufacturing Base and Competitors

9.6.2 Million USD Product Type, Application and Specification

9.6.2.1 Type I

9.6.2.2 Type II

9.6.3 x,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.6.4 Main Business/Business Overview

9.7 Incontact,Inc.

9.7.1 Company Basic Information, Manufacturing Base and Competitors

9.7.2 Information & Communication Product Type, Application and Specification

9.7.2.1 Type I

9.7.2.2 Type II

9.7.3 Incontact,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.7.4 Main Business/Business Overview

9.8 3clogic,Inc.

9.8.1 Company Basic Information, Manufacturing Base and Competitors

9.8.2 Product Type, Application and Specification

9.8.2.1 Type I

9.8.2.2 Type II

9.8.3 3clogic,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.8.4 Main Business/Business Overview

9.9 ConnectFirst,Inc.

9.9.1 Company Basic Information, Manufacturing Base and Competitors

9.9.2 Product Type, Application and Specification

9.9.2.1 Type I

9.9.2.2 Type II

9.9.3 ConnectFirst,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.9.4 Main Business/Business Overview

9.10 Aspect Software

9.10.1 Company Basic Information, Manufacturing Base and Competitors

9.10.2 Product Type, Application and Specification

9.10.2.1 Type I

9.10.2.2 Type II

9.10.3 Aspect Software Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

9.10.4 Main Business/Business Overview

9.11 Mitel Networks Corporation

9.12 Liveops Social

10 Cloud Based Contact Center Maufacturing Cost Analysis

10.1 Cloud Based Contact Center Key Raw Materials Analysis

10.1.1 Key Raw Materials

10.1.2 Price Trend of Key Raw Materials

10.1.3 Key Suppliers of Raw Materials

10.1.4 Market Concentration Rate of Raw Materials

10.2 Proportion of Manufacturing Cost Structure

10.2.1 Raw Materials

10.2.2 Labor Cost

10.2.3 Manufacturing Process Analysis of Cloud Based Contact Center

11 Industrial Chain, Sourcing Strategy and Downstream Buyers

11.1 Cloud Based Contact Center Industrial Chain Analysis

11.2 Upstream Raw Materials Sourcing

11.3 Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

11.4 Downstream Buyers

12 Marketing Strategy Analysis, Distributors/Traders

12.1 Marketing Channel

12.1.1 Direct Marketing

12.1.2 Indirect Marketing

12.1.3 Marketing Channel Development Trend

12.2 Market Positioning

12.2.1 Pricing Strategy

12.2.2 Brand Strategy

12.2.3 Target Client

12.3 Distributors/Traders List

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes Threat

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs/Customer Preference Change

13.3 Economic/Political Environmental Change

14 Global Cloud Based Contact Center Market Forecast (2016-2021)

14.1 Global Cloud Based Contact Center Sales, Revenue Forecast (2016-2021)

14.2 Global Cloud Based Contact Center Sales Forecast by Regions (2016-2021)

14.3 Global Cloud Based Contact Center Sales Forecast by Type (2016-2021)

14.4 Global Cloud Based Contact Center Sales Forecast by Application (2016-2021)

15 Appendix

Author List

Disclosure Section

Research Methodology

Data Source

China Disclaimer

Figure Picture of Cloud Based Contact Center

Table Classification of Cloud Based Contact Center

Figure Global Sales Market Share of Cloud Based Contact Center by Type in 2015

Figure Professional Services Picture

Figure System Integrator Picture

Figure Managed Services Picture

Table Applications of Cloud Based Contact Center

Figure Global Sales Market Share of Cloud Based Contact Center by Application in 2015

Figure Call Routing and Queuing Examples

Figure Data Integration and Recording Examples

Figure Chat Quality Monitoring Examples

Figure Real-Time Decision Making Examples

Figure Workforce Optimization Examples

Figure USA Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure China Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure Europe Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure Japan Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure India Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure Southeast Asia Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Figure Global Cloud Based Contact Center Sales and Growth Rate (2011-2021)

Figure Global Cloud Based Contact Center Revenue and Growth Rate (2011-2021)

Table Global Cloud Based Contact Center Sales of Key Manufacturers (2011-2016)

Table Global Cloud Based Contact Center Sales Share by Manufacturers (2011-2016)

Figure 2015 Cloud Based Contact Center Sales Share by Manufacturers

Figure 2016 Cloud Based Contact Center Sales Share by Manufacturers

Table Global Cloud Based Contact Center Revenue by Manufacturers (2011-2016)

Table Global Cloud Based Contact Center Revenue Share by Manufacturers (2011-2016)

Table 2015 Global Cloud Based Contact Center Revenue Share by Manufacturers

Table 2016 Global Cloud Based Contact Center Revenue Share by Manufacturers

Table Global Cloud Based Contact Center Sales and Market Share by Type (2011-2016)

Table Global Cloud Based Contact Center Sales Share by Type (2011-2016)

Figure Sales Market Share of Cloud Based Contact Center by Type (2011-2016)

Figure Global Cloud Based Contact Center Sales Growth Rate by Type (2011-2016)

Table Global Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)

Table Global Cloud Based Contact Center Revenue Share by Type (2011-2016)

Figure Revenue Market Share of Cloud Based Contact Center by Type (2011-2016)

Figure Global Cloud Based Contact Center Revenue Growth Rate by Type (2011-2016)

Table Global Cloud Based Contact Center Sales and Market Share by Regions (2011-2016)

Table Global Cloud Based Contact Center Sales Share by Regions (2011-2016)

Figure Sales Market Share of Cloud Based Contact Center by Regions (2011-2016)

Figure Global Cloud Based Contact Center Sales Growth Rate by Regions (2011-2016)

Table Global Cloud Based Contact Center Revenue and Market Share by Regions (2011-2016)

Table Global Cloud Based Contact Center Revenue Share by Regions (2011-2016)

Figure Revenue Market Share of Cloud Based Contact Center by Regions (2011-2016)

Figure Global Cloud Based Contact Center Revenue Growth Rate by Regions (2011-2016)

Table Global Cloud Based Contact Center Sales and Market Share by Application (2011-2016)

Table Global Cloud Based Contact Center Sales Share by Application (2011-2016)

Figure Sales Market Share of Cloud Based Contact Center by Application (2011-2016)

Figure Global Cloud Based Contact Center Sales Growth Rate by Application (2011-2016)

Figure USA Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure USA Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure USA Cloud Based Contact Center Sales Price Trend (2011-2016)

Table USA Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table USA Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table USA Cloud Based Contact Center Sales by Type (2011-2016)

Table USA Cloud Based Contact Center Market Share by Type (2011-2016)

Table USA Cloud Based Contact Center Sales by Application (2011-2016)

Table USA Cloud Based Contact Center Market Share by Application (2011-2016)

Figure China Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure China Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure China Cloud Based Contact Center Sales Price Trend (2011-2016)

Table China Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table China Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table China Cloud Based Contact Center Sales by Type (2011-2016)

Table China Cloud Based Contact Center Market Share by Type (2011-2016)

Table China Cloud Based Contact Center Sales by Application (2011-2016)

Table China Cloud Based Contact Center Market Share by Application (2011-2016)

Figure Europe Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure Europe Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure Europe Cloud Based Contact Center Sales Price Trend (2011-2016)

Table Europe Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table Europe Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table Europe Cloud Based Contact Center Sales by Type (2011-2016)

Table Europe Cloud Based Contact Center Market Share by Type (2011-2016)

Table Europe Cloud Based Contact Center Sales by Application (2011-2016)

Table Europe Cloud Based Contact Center Market Share by Application (2011-2016)

Figure Japan Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure Japan Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure Japan Cloud Based Contact Center Sales Price Trend (2011-2016)

Table Japan Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table Japan Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table Japan Cloud Based Contact Center Sales by Type (2011-2016)

Table Japan Cloud Based Contact Center Market Share by Type (2011-2016)

Table Japan Cloud Based Contact Center Sales by Application (2011-2016)

Table Japan Cloud Based Contact Center Market Share by Application (2011-2016)

Figure India Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure India Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure India Cloud Based Contact Center Sales Price Trend (2011-2016)

Table India Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table India Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table India Cloud Based Contact Center Sales by Type (2011-2016)

Table India Cloud Based Contact Center Market Share by Type (2011-2016)

Table India Cloud Based Contact Center Sales by Application (2011-2016)

Table India Cloud Based Contact Center Market Share by Application (2011-2016)

Figure Southeast Asia Cloud Based Contact Center Sales and Growth Rate (2011-2016)

Figure Southeast Asia Cloud Based Contact Center Revenue and Growth Rate (2011-2016)

Figure Southeast Asia Cloud Based Contact Center Sales Price Trend (2011-2016)

Table Southeast Asia Cloud Based Contact Center Sales by Manufacturers (2011-2016)

Table Southeast Asia Cloud Based Contact Center Market Share by Manufacturers (2011-2016)

Table Southeast Asia Cloud Based Contact Center Sales by Type (2011-2016)

Table Southeast Asia Cloud Based Contact Center Market Share by Type (2011-2016)

Table Southeast Asia Cloud Based Contact Center Sales by Application (2011-2016)

Table Southeast Asia Cloud Based Contact Center Market Share by Application (2011-2016)

Table Interactive Intelligence Group,Inc. Basic Information List

Table Interactive Intelligence Group,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Interactive Intelligence Group,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table CiscoSystems,Inc. Basic Information List

Table CiscoSystems,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure CiscoSystems,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table Five,Inc. Basic Information List

Table Five,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Five,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table Genesys Telecommunications Laboratories,Inc. Basic Information List

Table Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Genesys Telecommunications Laboratories,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table Oracle Corporation Basic Information List

Table Oracle Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Oracle Corporation Cloud Based Contact Center Global Market Share (2011-2016)

Table x,Inc. Basic Information List

Table x,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure x,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table Incontact,Inc. Basic Information List

Table Incontact,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Incontact,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table 3clogic,Inc. Basic Information List

Table 3clogic,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure 3clogic,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table ConnectFirst,Inc. Basic Information List

Table ConnectFirst,Inc. Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure ConnectFirst,Inc. Cloud Based Contact Center Global Market Share (2011-2016)

Table Aspect Software Basic Information List

Table Aspect Software Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Aspect Software Cloud Based Contact Center Global Market Share (2011-2016)

Table Mitel Networks Corporation Basic Information List

Table Mitel Networks Corporation Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Mitel Networks Corporation Cloud Based Contact Center Global Market Share (2011-2016)

Table Liveops Social Basic Information List

Table Liveops Social Cloud Based Contact Center Sales, Revenue, Price and Gross Margin (2011-2016)

Figure Liveops Social Cloud Based Contact Center Global Market Share (2011-2016)

Table Production Base and Market Concentration Rate of Raw Material

Figure Price Trend of Key Raw Materials

Table Key Suppliers of Raw Materials

Figure Manufacturing Cost Structure of Cloud Based Contact Center

Figure Manufacturing Process Analysis of Cloud Based Contact Center

Figure Cloud Based Contact Center Industrial Chain Analysis

Table Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015

Table Major Buyers of Cloud Based Contact Center

Table Distributors/Traders List

Figure Global Cloud Based Contact Center Sales and Growth Rate Forecast (2016-2021)

Figure Global Cloud Based Contact Center Revenue and Growth Rate Forecast (2016-2021)

Table Global Cloud Based Contact Center Sales Forecast by Regions (2016-2021)

Table Global Cloud Based Contact Center Sales Forecast by Type (2016-2021)

Table Global Cloud Based Contact Center Sales Forecast by Application (2016-2021)