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Global BPO Market 2014-2018

Category : ICT Media  | Published Date : Jul-2014 | Pages : 81
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About BPO
BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run. 
TechNavio's analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.
Covered in this Report
The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.
TechNavio's report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas 
• EMEA        
• APAC
Key Vendors
• Accenture Plc
• Capgemini S.A.
• Genpact Ltd.
• IBM Corp.
• Tata Consultancy Services Ltd.
Other Prominent Vendors
 • 3i Infotech Ltd.
• Aditya Birla Nuvo Ltd.
• Aegis Ltd.
• Aon plc
• Cognizant Technology Solutions Corp.
• Convergys Corp.
• EXLService Holdings Inc.
• Firstsource Solutions Ltd.
• HCL Technologies Ltd.
• Hewlett-Packard Co.
• Hinduja Global Solutions
• Infosys Ltd.
• Intelenet Global Services
• NCO Financial Systems Inc.
• Wipro Ltd. 
• WNS (Holdings) Ltd.
• Xerox Corp.
 Key Market Driver
• Cost Effective Operations.
• For a full, detailed list, view our report.
Key Market Challenge
• Attrition. 
• For a full, detailed list, view our report.
Key Market Trend
• Cloud-based BPO.
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

 

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Service Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.2 Market Size and Forecast

06.3 Five Forces Analysis

07. Market Segmentation by Application

07.1 Global BPO Market by Application 2013

07.2 Global CRM BPO Market

07.2.1 Market Size and Forecast

07.3 Global HR BPO Market

07.3.1 Market Size and Forecast

07.4 Global F&A BPO Market

07.4.1 Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

17.1 Competitive Scenario

17.2 Market Share Analysis 2013

17.3 Other Prominent Vendors

17.3.1 Xerox Corp.

17.3.2 Hewlett-Packard Co.

17.3.3 Convergys Corp.

17.3.4 Wipro Ltd.

17.3.5 Cognizant

17.3.6 Infosys

17.3.7 Aon plc

17.3.8 NCO Financial Systems

18. Key Vendor Analysis

18.1 Accenture

18.1.1 Key Facts

18.1.2 Business Overview

18.1.3 Business Segmentation by Revenue 2013

18.1.4 Business  Segmentation by Revenue 2012 and 2013

18.1.5 Geographical Segmentation by Revenue 2013

18.1.6 Business Strategy

18.1.7 Recent Developments

18.1.8 SWOT Analysis

18.2 Cap Gemini

18.2.1 Key Facts

18.2.2 Business Overview

18.2.3 Business Segmentation by Revenue 2013

18.2.4 Business Segmentation by Revenue 2012 and 2013

18.2.5 Geographical Segmentation by Revenue 2013

18.2.6 Business Strategy

18.2.7 Recent Developments

18.2.8 SWOT Analysis

18.3 Genpact

18.3.1 Key Facts

18.3.2 Business Overview

18.3.3 Services Segmentation by Revenue 2013

18.3.4 Services Segmentation by Revenue 2012 and 2013

18.3.5 Geographical Segmentation by Revenue 2013

18.3.6 Business Strategy

18.3.7 Recent Developments

18.3.8 SWOT Analysis

18.4 IBM

18.4.1 Key Facts

18.4.2 Business Description

18.4.3 Business Segmentation

18.4.4 Revenue Segmentation by Business Segments

18.4.5 Revenue Segmentation by Business Operation

18.4.6 Revenue Comparison of Business Segments 2012 and 2013

18.4.7 Revenue Segmentation by Geography

18.4.8 Business Strategy

18.4.9 Key Developments

18.4.10 SWOT Analysis

18.5 TCS

18.5.1 Key Facts

18.5.2 Business Overview

18.5.3 Business Segmentation by Revenue 2013

18.5.4 Business Segmentation by Revenue 2012 and 2013

18.5.5 Geographical Segmentation by Revenue 2013

18.5.6 Business Strategy

18.5.7 Recent Developments

18.5.8 SWOT Analysis

19. Other Reports in this Series



List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: Global BPO Market Overview

Exhibit 3: Global BPO Market 2013-2018 (US$ billion)

Exhibit 4: Global BPO Market Segmentation by Application, 2013

Exhibit 5: Global CRM BPO Market  2013-2018 (US$ billion)

Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)

Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)

Exhibit 8: Global BPO Market Segmentation by End-Users 2013

Exhibit 9: Global BPO Market by Geographical Segmentation 2013

Exhibit 10: Global BPO Market by Vendor Segmentation, 2013

Exhibit 11: Accenture: Business  Segmentation by Revenue 2013

Exhibit 12: Accenture: Business  Segmentation by Revenue  2012 and 2013 (US$ million)

Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013

Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013

Exhibit 15: Cap Gemini: Business Segmentation by Revenue  2012 and 2013 (US$ million)

Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013

Exhibit 17: Genpact: Services Segmentation by Revenue 2013

Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)

Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013

Exhibit 20: Business Segmentation of IBM Corp.

Exhibit 21: Revenue Segmentation of IBM Corp. 2013

Exhibit 22: Revenue Segmentation of IBM Corp. 2013

Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)

Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013

Exhibit 25: TCS: Business Segmentation by Revenue 2013

Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)

Exhibit 27: TCS: Geographical Segmentation by Revenue 2013


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Publisher Name : Technavio

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